Solutions problem with the deleted items folder in IncrediMail

The Deleted Items folder contains all email that you deleted from your other folders. It is recommended that you empty the Deleted Items folder from time to time, to avoid the build up of old and unwanted email, which may make your email environment heavy and slow.

If you select "Empty 'Deleted Items' Folder " and the folder is not emptied, please do the following steps once, and in the future you will be able to use the standard procedure to empty the Deleted Items folder.

Right-click on the IncrediMail Tray Icon (orange envelope) that is located in the lower right corner (near the computer clock) and select 'Exit'.

If you are using Windows NT, 2000 or XP, go to the following location:

C:\Documents and Settings\Your Profile(Logon Name)\Local Settings\Application Data\IM\Identities\{Long Number}\Message Store

Note: If you are unable to view the Local Settings folder, click here.

If you are using Windows 98 or ME, go to the following location:

C:\Windows\Application Data\IM\Identities\{Long Number}\Message Store

Delete the 'Deleted Items.imm' and the 'Deleted Items.imh' files.

Open IncrediMail - the emails will have been deleted from your Deleted Items folder, and you will be able to continue to empty your Deleted Items folder using the standard procedure.

A lot of these answers have come from our members as well as from all kinds of sources that have been used in many of the Hooty groups to answer members questions over the years.

Thanks to all the wonderful members, people, websites, google, http://pspimhelp.com and any sources besides my own head that have helped so many people over the years!

We do not guarantee that all the answers are the absolute correct answer to your inquires and do not claim responsibility if the information is outdated or used improperly. We give it our best shot and only try to use what has helped or

worked for others in the past. Even if something worked today for a member it is possible that not all the information was given, the exact situation was explained or that you are using the same version of the programs they were using when the information was valid.

I trust that these answers will be very helpful and always work for you but I feel it must be stated factually.. these answers are not written in stone.. look at them!